“We’ve wanted to have our furnace checked out for quite some time, but didn’t want to do so during the severely intemperate weather, as we knew you’d be busy taking care of those without any heat at all. Even though the weather was mild, we were still amazed to find that when we called (on the morning of the 2/17/14) that Nick would be out to complete a diagnostic that very day. Further, Nick made arrangements for Andy to explain our options to us later that evening. Most surprising of all was that Andy made arrangements to have everything installed the very next day! Finally, the inspection which was scheduled for 2/25 got moved up to the day of installation.
Not to mention that each person called ahead to notify us of their impending arrival. To say the least, we were pleased with the excellent response time of your team!
We were also impressed that each team member responded not only professionally and politely, but were also very pleasant. Even though the weather was mild on the day of the install, I have to admit that we weren’t really looking forward to having our furnace shut down and having workmen in our home all day. However, they worked not only quickly and efficiently, but were very enjoyable to have around. We especially enjoyed Nick and Denny, both of whom demonstrated a lot of personality and a great sense of humor!
In summary, your team made us feel better about making such a huge investment! A team is only as good as its leader, so we thank you for your behind-the-scenes effort to make our experience such a positive one.”
- Susan Sisco-Berry