"My mother recently had her air ducts cleaned in an effort to help alleviate her severe allergy symptoms. The tech, Jon Pratt, was wonderful - polite and professional - left quite an impression on my mother. The duct cleaning has helped her enormously and we wanted to say thank you to McAfee and Jon Pratt."
"We’ve wanted to have our furnace checked out for quite some time, but didn’t want to do so during the severely intemperate weather, as we knew you’d be busy taking care of those without any heat at all. Even though the weather was mild, we were still amazed to find that when we called (on the morning of the 2/17/14) that Nick would be out to complete a diagnostic that very day. Further, Nick made arrangements for Andy to explain our options to us later that evening. Most surprising of all was that Andy made arrangements to have everything installed the very next day! Finally, the inspection which was scheduled for 2/25 got moved up to the day of installation. Not to mention that each person called ahead to notify us of their impending arrival. To say the least, we were pleased with the excellent response time of your team! We were also impressed that each team member responded not only professionally and politely, but were also very pleasant. Even though the weather was mild on the day of the install, I have to admit that we weren’t really looking forward to having our furnace shut down and having workmen in our home all day. However, they worked not only quickly and efficiently, but were very enjoyable to have around. We especially enjoyed Nick and Denny, both of whom demonstrated a lot of personality and a great sense of humor! In summary, your team made us feel better about making such a huge investment! A team is only as good as its leader, so we thank you for your behind-the-scenes effort to make our experience such a positive one."
"My wife left a comment earlier (under my name) but I wanted to add to it. I actually deal with HVAC contractors for the plant that I work with/for. Although I have no "real" issues with them, I wish that McAfee did industrial units. They were unbelievable as far as doing what they do. They called every time they were on their way. When they said they would be there at 8:00 AM, they were there. They said completion would be between 3 & 5 PM. Done at 3:15. Everything was cleaned up, redid things that were not part of the scope of work, shoe protectors, etc., etc., etc. My new "Go To" guys for the future. Thanks a million for everything you did and how you did it. On my tell everyone I know list for anyone needing repair or new service and unit."
"The guys are here today doing a complete furnace and air install. These guys are very professional and thorough. We saw the ad on TV and when we had a problem we called. I can say that we are extremely happy that we did."
"Excellence permeates the business model of McAfee. I cannot imagine contacting any other similar business. After McAfee installed my new heating and air conditioning system, I felt confident that I had just witnessed a class of professionals who surpassed any other. This confidence holds true even today and I am certain that after they perform whatever tasks that are requested that I will have a superior product.. They are truly expert at what they do and can solve any problem related to their business. Simply put, they are the Best! They are pleasant, respectful of their clients and property, and exemplify the utmost in courtesy, cleanliness, presentation, and professionalism. Kudos to McAfee for maintaining such a high level of commitment to customer service,expertise and cutting edge technology in the heating and air conditioning industry."
"Thanks for your professionalism, caring, respect and efficiency, and TRUST! The installation was done according to plan as promised. God Bless you guys!"
"Greg, We had a new A.C. and Heating installed by you yesterday. Just wanted to pass on how well I think all of your employees represented you. They were all very professional and courteous, made sure we had all our questions answered and were overall just pleasant to have in the house. I know we always hear when things go wrong with our business world, I just want to make sure those who do well are also heard about. Jim Alt was our salesman, and Jason and Josh were our installers, they should all be given recognition for a job well done. Thanks again for all your help, Chris and Urmila"
"“Wow! I appreciated how professional Jon & Chaz were, they were courteous, knew their profession, and had great attention to detail from the shoe protectors they wore to the drip mat in the driveway. Cant believe we went 20 years in this house without calling McAfee”"
"McAfee’s provides Customer service at its best, from the first service call, to the installation of my new Furnace and Air Conditioner to Duct cleaning. McAfee’s was the most conscientious customer oriented company that I’ve dealt with in a long long time. I never knew what under promise over deliver meant till I dealt with these highly dedicated professionals. When they scheduled an appointment in a four hour window they were there at the beginning of the window and called first to let me know they were on their way. I met with the sales rep one day and the installation started early the next morning, a Job well done. I can’t possibly begin to name all the great people that I came in contact with but a few were Denny , Andy, Mike, Michael, Kevin, and all the women that I talked to in the front office. I apologize for the people I missed. PS The reason I went with McAfee’s was because of the Breath of Fresh Air with Greg McAfee on a local radio station. Thanks Greg, when I think of you and your company I think of God, Country and Apple Pie. Thanks and please keep up the great work. God Bless America."
"Thank you so much for sending your technician out today and not charging for an emergency call. You don't know how much you helped me under the circumstances. I lost my job last year and have quite a few health issues and no insurance at the moment. Your technician was very professional and he worked very hard. He went above and beyond the call of duty and did a great job. I will recommend your company to everyone I know. I am very grateful. Thanks again! Julie O."