"Excellent responsiveness and top-notch professional service. Came out on short notice and did a great job in a timely manner. This is an absolutely top-notch organization They know their business, and they know their customers."
"McAfee serviced my air conditioning and thermostat today. The service man was Gene and he did a very thorough and professional job. He was on time and took care to review all the work with me. I am very satisfied with the service and the service technician."
"What an incredible team you are! Everyone was so caring and helpful. We are so pleased with everything you did for us. Andy took great care of us and scheduled us the very next day. The installers were so professional and caring and took time to explain everything and answer all of our questions. We felt like we had The best customer service and we are so happy to once again have a comfortable home to come home to! We sincerely appreciate everyone who made this such an incredible experience for you! We would highly recommend them to anyone! They are the best, and they truly care!"
"Was at our home today repairing the furnace. They were honest, knowledgable, efficient, and polite! I appreciate the professional service! We had the same experience when the cleaned our air ducts last month. I would highly recommend McAfee to anyone!"
"McAfee is first and foremost the premier heating and air conditioning company in Ohio. They installed our two units a couple of years ago and regularly service them to keep them in pristine condition. We feel so confident that we are getting the best of service. Beyond that, we are in the process of a complete kitchen renovation and experienced a rather difficult hurdle with reconstructing overhead pipes in order to complete the kitchen design. The task appeared insurmountable but McAfee solved the problem and completed the task with such knowledge, expertise, and technical skill in little time. We have been most impressed with their "can do" attitude and professionalism. Their service is unparalleled and their customer service is exemplary. We hold them in the highest esteem because we know that when the job is completed it will be done with integrity and we can rest assured that we have received the finest service that money can buy. Thank you McAfee for maintaining such a consistent and high caliber of customer service.. You are the GREATEST!!!"
"Today was my 2nd experience with McAfee and again they exceeded my expectations. My service tech was Michael & he was professional & friendly. He took time to explain and was quick and thorough with the repair. I highly recommend McAfee!"
"Recently we needed help with our AC and we called McAfee to schedule a service appointment. Nick, our service representative, was able to diagnose our problem and give us useful advise. Our AC is now working great. We even signed up for the club. Very satisfied with our service and would recommend McAfee."
"After a great weekend with family came home to furnace not working. Called Mcafee Mike S came out the next day and determined that the circuit board had overheated and took all precautions before leaving to make sure everything was safe until the new unit could be installed. We then meet with Jim the salesman who was great at explaining the financing and what furnace would be best for our house. After just a few days the guys came out and installed the new furnace and made sure everything was working properly before leaving. I would just like to say thank you and i will be recommending McAfee to all my friends and family!!!!"
"My mother recently had her air ducts cleaned in an effort to help alleviate her severe allergy symptoms. The tech, Jon Pratt, was wonderful - polite and professional - left quite an impression on my mother. The duct cleaning has helped her enormously and we wanted to say thank you to McAfee and Jon Pratt."
"We’ve wanted to have our furnace checked out for quite some time, but didn’t want to do so during the severely intemperate weather, as we knew you’d be busy taking care of those without any heat at all. Even though the weather was mild, we were still amazed to find that when we called (on the morning of the 2/17/14) that Nick would be out to complete a diagnostic that very day. Further, Nick made arrangements for Andy to explain our options to us later that evening. Most surprising of all was that Andy made arrangements to have everything installed the very next day! Finally, the inspection which was scheduled for 2/25 got moved up to the day of installation. Not to mention that each person called ahead to notify us of their impending arrival. To say the least, we were pleased with the excellent response time of your team! We were also impressed that each team member responded not only professionally and politely, but were also very pleasant. Even though the weather was mild on the day of the install, I have to admit that we weren’t really looking forward to having our furnace shut down and having workmen in our home all day. However, they worked not only quickly and efficiently, but were very enjoyable to have around. We especially enjoyed Nick and Denny, both of whom demonstrated a lot of personality and a great sense of humor! In summary, your team made us feel better about making such a huge investment! A team is only as good as its leader, so we thank you for your behind-the-scenes effort to make our experience such a positive one."